Love Of Coffee PTY LTD is a business in the coffee industry that resells blends of coffee, and which supplies roasted coffee, and other food items to the hospitality trade and to the general public.
2. DELIVERY POLICY / SHIPPING
Subject to availability and receipt of payment, requests will be processed within 1 business day. You will receive an automated order confirmation via email.
All of our deliveries are via 3rd party courier partners. Flat fee of R85 anywhere in South Africa in 1-2 business days and 2-3 business in greater outlying areas.
While we and our courier partners do our best to meet these timelines, occasional delays due to COVID-19 are possible. We apologize in advance.
For any issues with your delivery, please contact us at 0795115486, 0796968292 or info@loveofcoffee.co.za and we will track your shipment for you. Please have your order number in hand to make this process more efficient.
3. INTERNATIONAL ORDERS
The offering on this website is available to South African clients only at this time.
4. RETURN AND REFUND POLICY
The provision of goods and services by Love Of Coffee is subject to availability. In cases of unavailability, Love Of Coffee will refund the client in full within 30 days or supply an alternative product which is acceptable to the customer who will pay any incremental cost or be refunded the difference.
Coffee Bean Returns – As a perishable product, Love Of Coffee does not accept returns of roasted coffee. Coffee, like wine, is a product where people’s different tastes can come into play. We are always available to advise you by phone or email, and we also suggest you first buy first smaller quantities of any new coffee before purchasing it in larger quantity. If you feel there is a genuine quality problem with any coffee you receive, please contact us and we commit to engage with you constructively to resolve the matter. We want you to be happy with our coffee, to buy it regularly, and to recommend shopping with us to your friends and family.
5. CUSTOMER PRIVACY POLICY
Love Of Coffee (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
6. PAYMENT OPTIONS ACCEPTED
Payment may be made via card (Visa and MasterCard), Masterpass, Secure EFT or Zapper. All payments are processed by PayFast.
7. CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Love Of Coffee (Pty) Ltd. via PayFast (Pty) Ltd. who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their privacy policy.
8. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Love Of Coffee (Pty) Ltd. separately from card details which are entered by the client on PayFast secure site. For more detail on PayFast refer to www.payfast.co.za.
9. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10. RESPONSIBILITY
Love Of Coffee (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Love Of Coffee (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. VARIATION
Love Of Coffee (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. COMPANY INFORMATION
This website is run by Love Of Coffee (Pty) Ltd. based in South Africa trading as Love Of Coffee PTY LTD
